May 07, 2012 RSS Subscribe

"Nailing" the Real Issue

Here is a “teaser from my Blueprint for Successful Conversations which is in my upcoming book.

You know it is important to talk so start by “nailing” the real issue.  This is strictly the cold hard facts without your judgment or your interpretation.  What is the person saying or doing or not doing that is causing a problem for you.  Implement the “Two Minute Whine Rule” if needed and then it is time to move on and be productive.  Determining that someone is lazy doesn’t make it a fact!  What are they doing (or not) that has led you to the conclusion that they are “lazy?” 

Diane’s Step #1: Prepare to Talk.  Until you can identify what the issue is you can’t address it.  Until you address it you can’t solve it. 

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